Print on Demand Products done through our production partners:
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Unique homemade items:
In case of damage through sending, please contact me as soon as possible after arrival, preferably in the following 3 days. Attach a picture of the parcel and of the item. Depending on the item the price will be refunded or a replacement will be made.
Buyers are responsible for return shipping costs.

Digital items:
When you are purchasing a digital item, you will get a pdf file to download. You buy the rights to use my heARTwork and print it out as often you like for your personal use. Therefore returns can’t be accepted.

In case of dissatisfaction:
Please contact me as fast as possible and within 14 days after the arrival of your order and explain the need for a return. Only when the product is sent back to me i can refund the credit to the customer. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. Claims deemed an error on our part are covered at our expense.

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date in order to receive a replacement order free of charge. For claims submitted later than one month and before 3 months we offer a replacement for half prize (50% on regular sale prize and shipping costs).